Cancellation policy
Effective: October 2026
These terms apply when you buy a Zena Nutrition product as a subscription on zenanutrition.com. They sit alongside our Terms of Service, Refund Policy and Shipping Policy. By starting a subscription you agree to them.
How a subscription works
A subscription delivers the product you chose on a repeating schedule and bills you for each delivery. You pick the plan on the product page before you check out:
- Monthly — one pack, delivered and billed every month.
- Every 3 months — three packs, delivered and billed every three months.
The price, the discount and the billing frequency for your plan are shown on the product page, at checkout and in your order confirmation email. Some earlier plans (every 6 weeks, every 8 weeks, every 2 months) are no longer offered to new subscribers; if you are on one, it continues on the schedule you chose.
Automatic renewal
Your subscription renews automatically. At the start of each billing cycle we charge the payment method on file for that cycle’s price, then ship your order. It keeps renewing on that schedule until you cancel it or we end it.
Before each renewal we email a reminder to the address on your account, and your next order date is always shown in the Manage Subscriptions portal. The reminder shows the date, the products and the amount, so you have time to skip, change or cancel that order before it is placed.
What you pay
- Product price. Your plan discount (currently 20% on the monthly plan and 40% on the 3-month plan) applies to your first order and to every renewal while the subscription is active.
- Shipping. Standard US shipping is free on your first subscription order. Each renewal order is charged standard US shipping of $7.99.
- Taxes. Sales tax is added where the law requires it and is shown at checkout.
- Free gifts and promotions. A free product or promotional item added to a subscription order comes with the first order only, while supplies last, and is not added to renewals unless we say otherwise.
- No other fees. There is no sign-up fee and no fee to skip, pause, change or cancel.
If a payment fails, we retry it and let you know by email. If we cannot collect payment, that order is not shipped and your subscription may be paused until your payment details are updated.
Changes to prices or schedules
We may change the price of a subscription product, its discount, the shipping charge or the delivery schedules we offer. If a change affects what you pay or when you are billed, we will email you at least 30 days before it takes effect on your next renewal. If you do not accept the change, cancel before that renewal and you will not be charged under the new terms. Continuing your subscription after the change takes effect means you accept it. We will never move your plan to a different schedule without telling you first.
Skipping, pausing, changing and cancelling
You can manage your subscription at any time, with no cancellation fee:
- Open the Manage Subscriptions portal and sign in with the email address on your account (we email you a one-time code). The same link is in your account page and in the footer of our site.
- From the portal you can skip a delivery, change the delivery date, switch flavor or plan, update your payment method or shipping address, pause, or cancel.
- Prefer to talk to a person? Email hello@zenanutrition.com or call 800-301-0990 and we will take care of it.
Changes and cancellations apply from your next renewal. An order that has already been placed ships and is billed as normal; you can return it under our Refund Policy. To be safe, make changes at least 24 hours before your renewal date.
Cancelling stops future renewals. It does not cancel an order that has already been placed, and it does not refund past orders.
Returns and refunds
Subscription orders are covered by the same Refund Policy as one-time orders.
One-time orders
A one-time order can be cancelled only in the short window before it ships. Once it has shipped, our Refund Policy applies.
Changes to these terms
We may update these terms from time to time. The current version is always on this page, and the date at the top tells you when it last changed. For changes that affect your subscription’s price or schedule, the notice described above applies.
Contact
Zena Nutrition, Inc., 411 E Bonneville Ave, Suite 400, Las Vegas NV 89101 · hello@zenanutrition.com · 800-301-0990